Who we are
Meem & Moon
Website: www.meemandmoon.com
Email: [email protected]
We are the “data controller” responsible for your personal data.
What data we collect
We may collect and process the following types of personal data:
a) Information you provide to us
Name
Email address
Billing address
Shipping address
Phone number (if provided)
Order details and purchase history
Any information you send us via email or contact forms
b) Payment information
Payments are processed securely by third-party payment processors (e.g. Stripe, PayPal, etc.). We do not store your full card details on our servers. We may receive limited information such as:
Payment method type
Transaction ID
Payment status
c) Automatically collected data
When you use our Website, we may automatically collect:
IP address
Browser type and version
Device type
Pages visited and time spent
Referring website
Cookies and similar tracking technologies
How we use your data
We use your personal data for the following purposes:
To process and fulfil your orders (including shipping and returns)
To communicate with you about your order or any customer service queries
To send you important notices (e.g. changes to policies, service updates)
To improve and personalise your experience on our Website
To manage and protect our Website (e.g. troubleshooting, analytics, security)
To comply with legal obligations and resolve disputes
If you sign up to a newsletter or marketing list, we may also use your email to:
Send you updates, promotions, product launches and offers related to Meem & Moon
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Legal bases for processing (for UK/EU visitors)
If you are in the UK or EU, we process your personal data under the following legal bases:
Contract – to fulfil a contract with you (e.g. when you place an order).
Legitimate interests – to improve our services, prevent fraud, and run our business.
Consent – for sending marketing emails where required by law.
Legal obligation – to comply with laws and regulations.
Cookies and tracking technologies
We may use cookies and similar technologies to:
Remember items in your cart
Keep you logged in (if applicable)
Analyse Website traffic and performance
Improve user experience
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website (such as checkout).
How we share your data
We do not sell your personal data.
We may share your data with trusted third parties who help us operate our business, such as:
Payment processors (e.g. Stripe, PayPal)
Website hosting providers and platforms (e.g. Shopify / WooCommerce / other)
Delivery and courier services
Email marketing services (if used)
Analytics providers (e.g. Google Analytics)
These third parties only have access to the data they need to perform their services and are required to keep it confidential and secure.
We may also disclose data:
To comply with legal obligations or lawful requests
To protect our rights, property, or safety, and that of our customers
International transfers
Some of our service providers may be located outside the UK/EU. In such cases, we take steps to ensure your data is protected, for example by using contracts that include appropriate data protection clauses (such as standard contractual clauses).
How long we keep your data
We keep your personal data only as long as necessary for the purposes for which it was collected, including:
Fulfilling your orders
Complying with legal, accounting, or reporting obligations
Resolving disputes
After this period, we will securely delete or anonymise your data.
Your rights (UK/EU)
If you are in the UK/EU, you have the following rights over your personal data:
Right of access – to request a copy of the data we hold about you
Right to rectification – to correct inaccurate or incomplete data
Right to erasure – to request deletion of your data in certain circumstances
Right to restrict processing – to limit how we use your data in certain cases
Right to data portability – to request your data in a structured, commonly used format
Right to object – to object to processing based on legitimate interests or direct marketing
Right to withdraw consent – where processing is based on consent
To exercise any of these rights, please contact us at: [email protected]
We may need to verify your identity before responding.
Children’s privacy
Our Website and Products are not intended for children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Third-party links
Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: [email protected]
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