Returns & Refunds Policy – Meem & Moon
Last updated: 14 November 2025
Thank you for shopping with Meem & Moon. We hope you love our Islamic themed stickers and pins. If something isn’t quite right, this Returns & Refunds Policy explains how we can help.
This policy applies to purchases made on www.meemandmoon.com.
1. Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
It must be in the original packaging (where applicable).
You must provide proof of purchase (order number or receipt).
Non-returnable items (examples):
Custom or personalised items (e.g. custom designs made just for you)
Items that have been used, damaged, or are not in resalable condition (unless faulty)
If you are unsure whether your item is eligible, please contact us at [email protected]
2. How to start a return
To start a return, please email us at [email protected] with:
Your name
Order number
Details of the item(s) you want to return
Reason for the return
Photos (if the item is damaged or faulty)
We will respond with instructions, including the return address.
Please do not send items back without contacting us first, as this may delay processing.
3. Return shipping
Unless the item is faulty or we made a mistake:
You are responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If the return is due to our error or a faulty item, we will usually:
Provide a prepaid return label or
Reimburse reasonable return shipping costs (with proof)
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 7 days.
Please note:
Original shipping costs (if any) are usually non-refundable, unless the item was faulty or we sent the wrong item.
Refund times may vary depending on your bank or payment provider.
If your return is not approved (for example, item is used or damaged), we will inform you and can return the item to you at your cost.
5. Exchanges
We may offer exchanges for:
Wrong item sent
Defective or damaged items
Size/colour change where stock allows (if relevant for pins/stickers sets)
If you would like an exchange, please contact us at [email protected]. If the requested item is not in stock, we may offer a refund or store credit instead.
6. Damaged, faulty or incorrect items
We’re sorry if something arrives damaged, faulty, or not as described.
Please contact us within 7 days of receiving your order with:
Your order number
Clear photos of the issue and packaging
We will do our best to:
Replace the item, or
Offer a refund, or
Provide an alternative solution (e.g. store credit)
7. Sale items
Only regular priced items may be refunded. Sale items cannot be refunded unless they are faulty.
8. Gifts
If the item was marked as a gift at checkout and shipped directly to the recipient, you may choose to offer:
A refund to the original purchaser, or
Store credit / voucher to the gift recipient
Clarify your preferred process here.
9. Late or missing refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your bank or card issuer – it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at [email protected] with your order details.
10. Contact us about returns
For any questions about returns or refunds, please contact:
Email: [email protected]
